Order Issues

Last Updated: June 2026

At Kamesia Neshay Store, we strive to provide exceptional products and customer service. If you experience an issue with your order, we are here to help.

WRONG ITEM RECEIVED

If you received the incorrect item:

Please contact us within 48 hours of delivery and provide:

  • Full name

  • Order number

  • Photos of the item received

  • Photos of the packaging

If approved, we may provide:

  • Replacement item

  • Reshipment

  • Store credit

  • Refund

DAMAGED ITEM

If your item arrived damaged, please contact us within 48 hours.

Please include:

  • Order number

  • Description of the damage

  • Photos of the damaged item

  • Photos of the packaging

  • Photos of the shipping label

MISSING ITEM

If an item is missing from your order:

Please contact us within 48 hours.

Provide:

  • Order number

  • Name of the missing item

  • Photos of everything received

INCORRECT SHIPPING ADDRESS

Customers are responsible for entering accurate shipping information.

Kamesia Neshay Store is not responsible for:

  • Incorrect addresses

  • Missing apartment numbers

  • Address entry errors

Additional shipping charges may apply if reshipment is requested.

LOST OR STOLEN PACKAGES

We are not responsible for:

  • Lost packages

  • Stolen packages

  • Packages marked as delivered

Please contact the shipping carrier directly to file a claim.

DELAYED ORDERS

Shipping delays may occur due to:

  • Weather

  • Holidays

  • Carrier delays

  • Natural disasters

  • High shipping volumes

Delivery dates are estimates only.

DIGITAL PRODUCT ISSUES

If you are unable to access your digital download:

Please provide:

  • Order number

  • Email address used for purchase

  • Description of the issue

We will gladly assist you.

CUSTOM ORDER ISSUES

Due to the personalized nature of custom products, changes cannot be guaranteed after production begins.

Please review all personalization details carefully before submitting your order.

HOW TO CONTACT US

For all order-related concerns, please contact:

Kamesia Neshay Store
📧 Email: info@kamesianeshaystore.com

Business Hours:

Monday – Friday
9:00 AM – 5:00 PM EST

Please allow 24-48 business hours for a response.

OUR COMMITMENT

We are committed to resolving order issues fairly and professionally and appreciate your support of our small business.

Thank you for shopping with Kamesia Neshay Store.

© 2026 Kamesia Neshay Store. All Rights Reserved.

Beauty • Style • Confidence