Refund Policy

Last Updated: June 2026

At Kamesia Neshay Store, we take pride in providing high-quality products and exceptional customer service. Because many of our products are handmade, personalized, beauty-related, or digital in nature, our refund policy is limited.

Please read this policy carefully before making a purchase.

By placing an order through our website, you acknowledge that you have read and agree to this Refund Policy.

OUR COMMITMENT TO CUSTOMER SATISFACTION

Your satisfaction is important to us. If there is an issue with your order, we encourage you to contact us immediately so we can work toward a fair resolution.

If you experience any problems with your order, please contact us at:

Email: info@kamesianeshaystore.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM EST

Please allow 24-48 business hours for a response.

ELIGIBLE REFUNDS

Refunds may be approved under the following circumstances:

Incorrect Item Received

You received a product different from what was ordered.

Damaged Item Received

Your item arrived damaged during shipping.

Examples include:

  • Broken products

  • Leaking products

  • Damaged packaging affecting product use

  • Cracked resin creations

  • Defective apparel

Defective Product

Your item arrived with a manufacturing defect.

Duplicate Order

You were charged multiple times for the same order.

Order Canceled Before Processing

An order canceled before production or shipment may be eligible for a full refund.

Product Unavailable

A refund may be issued if an item becomes unavailable after purchase.

Missing Item

A refund or replacement may be issued if an item was missing from your package.

NON-REFUNDABLE PRODUCTS

Due to health, safety, customization, and digital delivery reasons, we do not offer refunds for:

Haircare Products

Including:

  • Hair oils

  • Shampoo bars

  • Hair mists

  • Hair treatments

  • Hair growth products

Skincare Products

Including:

  • Soaps

  • Body oils

  • Scrubs

  • Bath products

  • Self-care products

Opened or Used Products

Products that have been opened, used, or altered cannot be returned.

Personalized Products

Including:

  • Custom resin items

  • Personalized gifts

  • Custom apparel

  • Memorial products

  • Customized orders

Digital Products

Including:

  • eBooks

  • Templates

  • Planners

  • Journals

  • Coloring books

  • Digital downloads

  • Educational resources

All digital sales are final.

Sale and Clearance Items

Items marked:

  • Sale

  • Clearance

  • Final Sale

  • Discounted Items

are non-refundable.

Gift Cards

Gift cards cannot be returned or redeemed for cash except where required by law.

PRODUCTS NOT ELIGIBLE FOR REFUNDS

Refunds will not be issued for:

  • Change of mind.

  • Customer ordered the wrong item.

  • Customer no longer wants the item.

  • Customer dislikes a fragrance or scent.

  • Customer dislikes a color.

  • Customer failed to read the product description.

  • Customer entered an incorrect shipping address.

  • Customer failed to retrieve package from the carrier.

  • Delays caused by shipping carriers.

  • Delays due to weather or natural disasters.

  • Packages marked as delivered.

  • Shipping costs.

REPORTING A PROBLEM

If you believe you qualify for a refund, please contact us within:

48 HOURS OF DELIVERY

Please include:

  • Full name

  • Order number

  • Email address

  • Description of the issue

  • Photographs of the item

  • Photographs of the packaging

Failure to provide sufficient information may delay or prevent processing of your request.

REVIEW PROCESS

Once your claim is received:

  1. We will review the information provided.

  2. Additional information may be requested.

  3. A decision will typically be made within 3-5 business days.

The decision regarding refunds, replacements, or store credits is solely at the discretion of Kamesia Neshay Store.

REFUND METHODS

Approved refunds will be issued to the original payment method used at checkout.

Refund processing times generally range from:

5-10 business days

Depending on your financial institution, it may take additional time for funds to appear in your account.

STORE CREDIT

In certain situations, we may choose to issue:

  • Store credit

  • Discount codes

  • Replacement products

instead of a monetary refund.

Store credit:

  • Is non-transferable

  • Cannot be redeemed for cash

  • May have expiration dates where permitted by law

REPLACEMENTS

In some cases, we may replace the item instead of issuing a refund.

Examples include:

  • Damaged items

  • Defective products

  • Incorrect items

  • Missing products

Replacement decisions are made at our discretion.

SHIPPING FEES

Shipping charges are non-refundable unless the error was caused by Kamesia Neshay Store.

Customers may be responsible for additional shipping fees if:

  • Incorrect addresses were provided.

  • Packages are returned to us.

  • Orders need to be reshipped.

LOST OR STOLEN PACKAGES

Kamesia Neshay Store is not responsible for:

  • Lost packages

  • Stolen packages

  • Packages marked as delivered by the carrier

Customers should contact:

  • USPS

  • UPS

  • FedEx

  • The appropriate shipping carrier

to file a claim.

FRAUD PREVENTION

For your protection and ours, we reserve the right to:

  • Refuse suspicious refunds.

  • Request additional verification.

  • Limit refunds for excessive claims.

  • Deny fraudulent requests.

CHARGEBACK POLICY

We encourage customers to contact us before initiating a chargeback.

Filing a chargeback without first attempting to resolve the issue may result in:

  • Order cancellation

  • Account restrictions

  • Permanent ban from future purchases

  • Refusal of future service

  • Submission of supporting documentation to your financial institution

Fraudulent chargebacks may be pursued to the fullest extent permitted by law.

POLICY CHANGES

We reserve the right to modify this Refund Policy at any time without prior notice.

Changes will become effective immediately upon posting on this website.

CONTACT INFORMATION

If you have questions regarding this Refund Policy, please contact us:

Kamesia Neshay Store
Email: info@kamesianeshaystore.com
Website: www.kamesianeshaystore.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM EST

© 2026 Kamesia Neshay Store. All Rights Reserved.

Beauty • Style • Confidence

Thank you for supporting our small business and shopping with Kamesia Neshay Store.