Refund policy

Last Updated: June 2026

At Kamesia Neshay Store, we appreciate your support and strive to provide high-quality products and exceptional customer service. Because many of our products are handmade, custom-made, personal care items, or digital products, our return policy is limited.

Please read this policy carefully before placing an order.

By purchasing from Kamesia Neshay Store, you acknowledge and agree to the terms outlined in this Return Policy.

OUR COMMITMENT TO QUALITY

Every product is carefully prepared, packaged, and inspected before shipment. Due to the nature of our products, certain items cannot be returned for health, safety, sanitation, customization, or digital delivery reasons.

ALL SALES ARE FINAL

Unless otherwise stated in this policy, all sales are considered final.

Because we sell:

  • Haircare products

  • Skincare products

  • Body care products

  • Handmade products

  • Personalized items

  • Custom resin creations

  • Digital downloads

We are unable to accept returns on most products.

NON-RETURNABLE ITEMS

The following items are non-returnable and non-exchangeable:

Haircare Products

Including:

  • Hair oils

  • Hair growth products

  • Hair mists

  • Shampoo bars

  • Hair treatments

Skincare Products

Including:

  • Soaps

  • Body oils

  • Scrubs

  • Bath products

  • Self-care products

Opened or Used Products

For health and sanitation reasons, we cannot accept returns on:

  • Opened products

  • Used products

  • Altered products

  • Products are missing original packaging

Digital Products

Including:

  • eBooks

  • Templates

  • Planners

  • Journals

  • Coloring books

  • Guides

  • Educational resources

  • Downloadable products

All digital product sales are final.

Personalized and Custom Products

Including:

  • Custom resin creations

  • Personalized gifts

  • Memorial keepsakes

  • Customized apparel

  • Special order products

Because these products are created specifically for you, they cannot be returned.

Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash except where required by law.

Sale and Clearance Items

Products marked:

  • Sale

  • Clearance

  • Final Sale

  • Discounted

are not eligible for return.

Limited Edition and Seasonal Products

Due to limited inventory, these products are not eligible for return.

Subscription Products

If subscription services become available, previously delivered products are not eligible for return.

ELIGIBLE RETURNS

A return may be considered only under the following circumstances:

Wrong Item Received

You received a product different from what you ordered.

Damaged Product Received

Your item arrived damaged during shipping.

Examples include:

  • Broken containers

  • Leaking products

  • Cracked resin items

  • Defective apparel

  • Severe shipping damage

Defective Product

The item arrived with a manufacturing defect.

Missing Item

An item was missing from your package.

Incorrect Quantity

You received fewer items than you purchased.

REPORTING AN ISSUE

If there is a problem with your order, please contact us within:

48 HOURS OF DELIVERY

Requests made after 48 hours may not qualify for replacement, return, or refund.

INFORMATION REQUIRED

To submit a claim, please provide:

  • Full name

  • Order number

  • Email address

  • Description of the issue

  • Photos of the product

  • Photos of the packaging

  • Photos of the shipping label, if applicable

Incomplete claims may delay processing.

CLAIM REVIEW PROCESS

Once your request is received:

  1. We review your information.

  2. Additional documentation may be requested.

  3. A decision is generally made within 3-5 business days.

The decision regarding returns, refunds, replacements, or store credit is solely at the discretion of Kamesia Neshay Store.

APPROVED CLAIMS

If your claim is approved, we may provide one of the following:

  • Replacement product

  • Reshipment of missing item

  • Store credit

  • Refund

  • Partial refund when appropriate

The resolution offered will depend on the nature of the issue and product availability.

RETURN AUTHORIZATION

Returns will not be accepted without prior authorization.

If a return is approved, customers will receive return instructions.

Unauthorized returns may be:

  • Refused

  • Returned to sender

  • Ineligible for refund or replacement

RETURN SHIPPING

Customers are responsible for return shipping costs unless the error was caused by Kamesia Neshay Store.

Original shipping charges are non-refundable.

RETURN CONDITION REQUIREMENTS

Approved returns must be:

  • Unused

  • Unopened

  • In original packaging

  • Returned in the condition received

Failure to meet these requirements may result in the denial of the return.

EXCHANGES

At this time, we do not offer traditional exchanges.

If an exchange is approved due to:

  • Wrong item shipped

  • Defective product

  • Damaged item

We may issue a replacement at our discretion.

ORDER CANCELLATIONS

Orders may be canceled only if processing has not yet begun.

Once:

  • Production starts,

  • Personalized work begins, or

  • The order ships,

The order cannot be canceled.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for entering the correct shipping address.

Kamesia Neshay Store is not responsible for:

  • Incorrect addresses

  • Returned packages

  • Failed deliveries due to customer error

Additional shipping fees may apply if reshipment is requested.

REFUSED PACKAGES

Packages refused by the customer may:

  • Incur additional shipping charges

  • Be subject to restocking fees where applicable

Original shipping charges are non-refundable.

UNDELIVERABLE PACKAGES

Packages returned because they were:

  • Unclaimed

  • Undeliverable

  • Returned to sender

may require additional shipping charges before reshipment.

LOST OR STOLEN PACKAGES

Kamesia Neshay Store is not responsible for:

  • Lost packages

  • Stolen packages

  • Packages marked as delivered by the shipping carrier

Customers should contact:

  • USPS

  • UPS

  • FedEx

  • The appropriate shipping carrier

to file a claim.

FRAUD PREVENTION

To protect our customers and our business, we reserve the right to:

  • Deny suspicious claims

  • Request additional verification

  • Limit excessive return requests

  • Refuse future service for abuse of our policies

POLICY CHANGES

We reserve the right to update this Return Policy at any time without prior notice.

Changes become effective immediately upon posting on our website.

CONTACT US

If you have any questions regarding this Return Policy, please contact us:

Kamesia Neshay Store
Email: info@kamesianeshaystore.com
Website: www.kamesianeshaystore.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM EST

© 2026 Kamesia Neshay Store. All Rights Reserved.

Beauty • Style • Confidence

Thank you for supporting our small business and shopping with Kamesia Neshay Store.

 

REFUND POLICY

Last Updated: June 2026

At Kamesia Neshay Store, we take pride in providing high-quality products and exceptional customer service. Because many of our products are handmade, personalized, beauty-related, or digital in nature, our refund policy is limited.

Please read this policy carefully before making a purchase.

By placing an order through our website, you acknowledge that you have read and agree to this Refund Policy.

OUR COMMITMENT TO CUSTOMER SATISFACTION

Your satisfaction is important to us. If there is an issue with your order, we encourage you to contact us immediately so we can work toward a fair resolution.

If you experience any problems with your order, please contact us at:

Email: info@kamesianeshaystore.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM EST

Please allow 24-48 business hours for a response.

ELIGIBLE REFUNDS

Refunds may be approved under the following circumstances:

Incorrect Item Received

You received a product different from what was ordered.

Damaged Item Received

Your item arrived damaged during shipping.

Examples include:

  • Broken products

  • Leaking products

  • Damaged packaging affecting product use

  • Cracked resin creations

  • Defective apparel

Defective Product

Your item arrived with a manufacturing defect.

Duplicate Order

You were charged multiple times for the same order.

Order Canceled Before Processing

An order canceled before production or shipment may be eligible for a full refund.

Product Unavailable

A refund may be issued if an item becomes unavailable after purchase.

Missing Item

A refund or replacement may be issued if an item was missing from your package.

NON-REFUNDABLE PRODUCTS

Due to health, safety, customization, and digital delivery reasons, we do not offer refunds for:

Haircare Products

Including:

  • Hair oils

  • Shampoo bars

  • Hair mists

  • Hair treatments

  • Hair growth products

Skincare Products

Including:

  • Soaps

  • Body oils

  • Scrubs

  • Bath products

  • Self-care products

Opened or Used Products

Products that have been opened, used, or altered cannot be returned.

Personalized Products

Including:

  • Custom resin items

  • Personalized gifts

  • Custom apparel

  • Memorial products

  • Customized orders

Digital Products

Including:

  • eBooks

  • Templates

  • Planners

  • Journals

  • Coloring books

  • Digital downloads

  • Educational resources

All digital sales are final.

Sale and Clearance Items

Items marked:

  • Sale

  • Clearance

  • Final Sale

  • Discounted Items

are non-refundable.

Gift Cards

Gift cards cannot be returned or redeemed for cash except where required by law.

PRODUCTS NOT ELIGIBLE FOR REFUNDS

Refunds will not be issued for:

  • Change of mind.

  • The customer ordered the wrong item.

  • The customer no longer wants the item.

  • Customer dislikes a fragrance or scent.

  • The customer dislikes a color.

  • The customer failed to read the product description.

  • The customer entered an incorrect shipping address.

  • The customer failed to retrieve the package from the carrier.

  • Delays caused by shipping carriers.

  • Delays due to weather or natural disasters.

  • Packages marked as delivered.

  • Shipping costs.

REPORTING A PROBLEM

If you believe you qualify for a refund, please contact us within:

48 HOURS OF DELIVERY

Please include:

  • Full name

  • Order number

  • Email address

  • Description of the issue

  • Photographs of the item

  • Photographs of the packaging

Failure to provide sufficient information may delay or prevent processing of your request.

REVIEW PROCESS

Once your claim is received:

  1. We will review the information provided.

  2. Additional information may be requested.

  3. A decision will typically be made within 3-5 business days.

The decision regarding refunds, replacements, or store credits is solely at the discretion of Kamesia Neshay Store.

REFUND METHODS

Approved refunds will be issued to the original payment method used at checkout.

Refund processing times generally range from:

5-10 business days

Depending on your financial institution, it may take additional time for funds to appear in your account.

STORE CREDIT

In certain situations, we may choose to issue:

  • Store credit

  • Discount codes

  • Replacement products

instead of a monetary refund.

Store credit:

  • Is non-transferable

  • Cannot be redeemed for cash

  • May have expiration dates where permitted by law

REPLACEMENTS

In some cases, we may replace the item instead of issuing a refund.

Examples include:

  • Damaged items

  • Defective products

  • Incorrect items

  • Missing products

Replacement decisions are made at our discretion.

SHIPPING FEES

Shipping charges are non-refundable unless the error was caused by Kamesia Neshay Store.

Customers may be responsible for additional shipping fees if:

  • Incorrect addresses were provided.

  • Packages are returned to us.

  • Orders need to be reshipped.

LOST OR STOLEN PACKAGES

Kamesia Neshay Store is not responsible for:

  • Lost packages

  • Stolen packages

  • Packages marked as delivered by the carrier

Customers should contact:

  • USPS

  • UPS

  • FedEx

  • The appropriate shipping carrier

to file a claim.

FRAUD PREVENTION

For your protection and ours, we reserve the right to:

  • Refuse suspicious refunds.

  • Request additional verification.

  • Limit refunds for excessive claims.

  • Deny fraudulent requests.

CHARGEBACK POLICY

We encourage customers to contact us before initiating a chargeback.

Filing a chargeback without first attempting to resolve the issue may result in:

  • Order cancellation

  • Account restrictions

  • Permanent ban from future purchases

  • Refusal of future service

  • Submission of supporting documentation to your financial institution

Fraudulent chargebacks may be pursued to the fullest extent permitted by law.

POLICY CHANGES

We reserve the right to modify this Refund Policy at any time without prior notice.

Changes will become effective immediately upon posting on this website.

CONTACT INFORMATION

If you have questions regarding this Refund Policy, please contact us:

Kamesia Neshay Store
Email: info@kamesianeshaystore.com
Website: www.kamesianeshaystore.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM EST

© 2026 Kamesia Neshay Store. All Rights Reserved.

Beauty • Style • Confidence

Thank you for supporting our small business and shopping with Kamesia Neshay Store.